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Don’t worry, not everything is perfect. Which is why we are available 24/7 to help you with every single process you can imagine (phone related of course)
In order to get a refund we require a video, and yes we do trust you, however for us to get the credit for the unlock we need a video proof.[/vc_column_text][vc_message color=”warning” message_box_color=”warning” icon_fontawesome=”fa fa-exclamation-triangle”]
Video requirements
We require a video with the following:
- Showing the IMEI on your phone.
- Entering the unlock code into the phone.
Please make sure you do the following:
The video is shot in one continuous shot without any cuts or splits
The phone must be shown in the whole shot.
Removing the phone from the camera between showing your IMEI or entering the unlock code will result in a void video.
Sending the video:
If the video file is too large, email the video using www.filemail.com or www.dropbox.com
Email [email protected] with the video
Done. Your refund will be processed within 24 hours.[/vc_message][vc_column_text]Again, as usual. Our live chat is available 24/7
If you have questions you can call:
1 (800) 419 8498[/vc_column_text][/vc_column][/vc_row]