**Please Note** If you have any trouble with the process please contact us and we will assist you!
First step is to access to the “Help Me” menu, to do so, on the main screen of the phone hold the following keys : ALT CAPS H (at the same time)
Note: For Pearl and other Sure-type phones press and hold the ALT key (Bottom left) and type E A C E, for Storm, hold the BACK arrow, and tap the screen in the following areas:TOP LEFT, TOP RIGHT, TOP LEFT, TOP RIGHT.
You should be presented with a screen like the one shown below:
Type the PIN, App Version and Uptime in the generator below then click “Get my key”:
[box type=”info”]PLEASE NOTE:
1.Pin is in all small letters.
2.There is a space between the App Verstion and the numbers in bracket.
3.In Uptime enter the numbers only (ignore secs)[/box]
Now simply type the KEY directly on to that screen. Nothing will appear while typing. For numbers hold the ALT key when typing, for letters let go of the alt key and type the letters. Now you should be in the engineers menu – if you are not please try again ensuring the data you entered is EXACTLY as displayed. If you close the screen ensure you change the Uptime on the form. Navigate to ‘OS Engineering Screens‘ as shown below:
Now scroll down to ‘Device Info’:
scroll down until you see ‘MEP-XXXXX-XXX’ as shown below: